WHAT IS YOUR RETURN POLICY?
We are committed to providing products you love every time you brew. We understand tastes are different and sometimes things don't work out. We are always happy to help you pick a coffee that better suits your taste for your next order.
Our coffee is roasted to order and is a perishable food product, so we are unable to accept returns on coffee. If there was an error with your order, or your coffee packaging was damaged or opened please contact us at firstname.lastname@example.org within 30 days of your purchase. We ask that you include your shipping address and a photo of the shipping box and item so we can assist you and report this to our production team.
WHERE IS MY ORDER?
Once your order is scanned by either USPS or UPS you will receive a tracking number in a shipping notification email that is sent to the email address you provided at checkout.
HOW DO I CANCEL MY ORDER?
We roast, package, and ship all orders within 24hrs of receiving them. We try to accommodate where we can, but we can't guarantee any changes like cancellations or address updates to orders once they are placed.
HOW DO I EDIT MY SUBSCRIPTION?
You can contact support or go to our subscription portal to receive a login link to your email to updated, cancel, or edit your subscription and its items.
WHEN WILL MY COFFEE ROAST?
Roasted coffee is a fresh food and should be treated as such. We roast, package, and ship your coffee within 24 hrs of your order being placed. Sometimes our shipping partners experience delays and logistical problems, but we like to see your coffee delivered within 2 to 3 days. Once your coffee has been shipped we no longer have control of your order. You will receive a shopping notification and tracking number sent to your email address you provided at checkout.
WHEN WILL MY ORDER SHIP?
With the exception of Sundays and holidays our shippers USPS and UPS will have your order on its way to you within 24 hrs of being placed. Most of our orders arrive within 2 to 3 business days. Shippers do experience logistical delays from time to time so please allow 6 days for delivery. After that please let us know so we can help.
I HAVE NOT SEEN MY TRACKING UPDATES. IS MY ORDER LOST?
Most likely your order is still on its way. Sometimes our shipping partners have scanning problems, but your order is still on its way. If you haven't received your order after 6 days, please let us know at email@example.com so we can help.
MY ORDER SAYS DELIVERED, BUT ITS NOT HERE?
Sometimes our shipping partners have mix-ups. If you don't receive your order within 24hrs after it was marked delivered please reach out to us at firstname.lastname@example.org so we may assist you.
DO YOU SHIP OUTSIDE OF THE UNITED STATES OF AMERICA?
At this time we do not. We believe our coffee needs to be enjoyed fresh and not sitting in a shipping container for weeks. If you are outside of the U.S.A. and would like to get some of our coffee shipped anyway please contact us at email@example.com
DO YOU OFFER DARK, LIGHT, OR MEDIUM ROAST?
Our roasters roast our coffees to the level we feel highlights the particular beans' qualities. Many of our single origins have a lighter to medium roast and our espressos tend to be on the darker end of the spectrum. Many of our blends have a medium roast profile.
HOW LONG DOES COFFEE STAY FRESH AND HOW SHOULD I STORE IT?
Roasted coffee is a fresh food and should be treated that way. We like to drink it within two weeks of roasting. We focus on freshness and immediate consumption for coffee that is the most alive, vital, and delicious. We believe the health benefits, antioxidants and overall taste are best when consumed closest to the roasted on date. Coffee is a living thing, but after roasting it releases its CO2 which is its lifeblood within two weeks it is gone. Waiting longer to drink it will result in an inferior product. Lifeless, dull, and stale.
The bags we ship our coffee in are great at keeping light, moisture, and air out of your coffee. Our bags are equipped with one way valves that let the Co2 escape without letting oxygen in. Once you open that package it will start oxidizing and losing freshness at a rapid pace. If you wanted old stale coffee you would have purchased it from a store shelf. Since you want to experience the fresh benefits and complex flavors of freshly roasted coffee we urge you to consume it within two weeks from its roast date.
We recommend ordering your beans whole and grinding them at home just before brewing. This helps retain the beans' freshness longer. Of course we are happy to grind your coffee for you if that is your preference.
Store your coffee in a cool, dry place, keep it away from heat sources and light when possible. Keep it in its original package or transfer into an airtight container.
Refrigerators and freezers have moisture and it is not our preference to store coffee in either one. Flavor losses will accelerate even in the freezer.
ARE YOUR COFFEES CERTIFIED ORGANIC AND FAIR TRADE CERTIFIED?
Our coffee buyers place a premium on sustainability and quality. We only purchase specialty grade 100% Arabica bean coffee. Specialty coffees need to achieve a cupping score over 80 points on a scale of 0 to 100. Only 5% of the world's crop qualifies for this distinction. We purchase a number of organic and Fair Trade coffees. Many producers decide it is in their best interest to channel their resources to other areas of sustainability or improvements on their farms instead of the expensive process of certifications. Fair Trade or organic does not necessarily mean higher quality or higher pay to the farmers or workers. We choose to build relationships with our producers and evaluate each one to a high standard regardless of certification status. We strive to be open, fair, and inclusive in every decision we make.
WHAT BREW METHODS DO WE RECOMMEND?
We have many different coffees we offer and personal preference in brew methods will often determine which brewing method you choose. Please remember water to coffee ratio as well as water quality play a huge part in the coffee you prepare.
You may reference our brewing guide or one of the many articles on brewing methods from sources you trust.
ARABICA VS. ROBUSTA COFFEE BEANS
We use only 100% Arabica beans for roasting. Arabica and Robusta are the two most commonly cultivated coffee beans in the world. Arabica is of higher quality than Robusta due to its more complex flavor profile and lower caffeine content. Arabica coffee is grown in cooler climates and higher altitudes which helps to develop their flavor. Arabica coffee has a more delicate, nuanced flavor with notes of fruit, chocolate, nuts, and caramel.
Robusta coffee, on the other hand, is grown at lower altitudes and in warmer climates. It has a stronger and harsher taste. Robusta is often used as a cheaper alternative in big name commercial coffee.
WHAT IS THE DIFFERENCE BETWEEN A SINGLE ORIGIN COFFEE AND A BLEND COFFEE?
Single-origin coffees are sourced from a specific location, whether estates, family owned farms, or communities served by farmer cooperatives. Blends showcase coffees from different areas that we blend with great expertise and intention so the beans can work together to highlight and round out a distinct flavor.
WHAT IS A MICRO-LOT COFFEE?
Micro-lot coffees are small batches of the highest quality coffee from a specific area of a farm or plot of land. The coffee exhibits unique characteristics in quality and flavor. The coffee is kept separate from the rest of the harvest so that it can be sold and traceable by the coffee roasters looking for the particular coffee lot.
DO YOU SELL FLAVORED COFFEE?
We do sell some flavored coffee such as pumpkin spice that we flavor with actual fresh whole food spices. We do not use the chemical oils many coffee roasters use for coffee flavoring. The usual practice is to use inferior coffee beans and add the chemical oils to the beans after roasting. We have chosen not to use this method. We also sell some flavoring spice mixes which are sugar free and you can add to your coffee grounds before brewing or directly to your cup of coffee. This method allows you to use real spices and to control the amount of flavor that fits your personal preference. We also sell delicious gourmet coffee sugars that have real spices added to flavor your coffee right in your cup for those who prefer to sweeten their coffee.
WHAT IS SMALL BATCH COFFEE?
We roast your coffee in small batches of 50 lbs or less. This enables more accurate roasting and more control of the roasting process. We only roast the coffee that has been ordered so we have much less waste. The small batches ensure we only send out fresh coffee to our customers.